Merchant support
How can we help?
Tell us which store, suite, and country you were checking and what you expected to happen. Please do not send customer, payment, or other sensitive personal data.
Contact support
Email support@storecheckkit.com. Include your .myshopify.com domain, the approximate scan time, and the country code involved. We aim to acknowledge support requests within two business days.
Before your first scan
- Make sure the relevant Shopify Markets are active.
- Choose an active product variant that is published to the Online Store sales channel.
- Set expected currency and total only when you know the intended result; otherwise begin with availability.
- Use a discount code only if it is valid for the product, market, customer eligibility, and current date.
Understanding results
- Pass: observed cart behavior matched all configured expectations.
- Warn: the cart responded, but a condition needs review or was not fully verifiable.
- Fail: one or more configured expectations did not match the observed cart response.
If a scan fails unexpectedly
Check product publication, inventory, market activation, catalog and price-list assignment, currency settings, and discount eligibility in Shopify admin. Run the suite again after saving changes. A cart scan is not a substitute for a complete buyer checkout test.
Privacy and terms
Read the Privacy Policy and Terms of Service for data handling and service boundaries.
For faster help, send the scan timestamp and country—not a customer identity, checkout URL, access token, or discount code.